Herman Fung

Senior Consultant

Industry Focus

  • Automotive

  • Education

  • Financial Services

  • Health

  • Public Sector

  • FMCG

Herman’s Core Attributes

  • Service integration and management

  • Strategy & delivery

  • Assurance

  • Business transformation

  • Technology leadership

Meet Herman Fung

Herman is a technology professional with 20 years of multi-sector and international experience. He specialises in designing service-oriented strategies and leading transitions. Integrating traditional support processes and service frameworks (such as ITIL) with modern change delivery techniques, methodologies, technologies (such as Agile, DevOps, full-stack, automation, products) to minimise risk to BAU operations whilst maximising return on investment from projects.

From leading teams and projects at FTSE 250 and public sector organisations, he has first-hand experience of delivering change and building support operations by leveraging cross-functional teams, including infrastructure and applications, managing inhouse teams and leveraging third-party outsource partners.

Herman is the author of The Successful Software Manager, a career guidebook to help software developers aspiring to advance their careers and improve job satisfaction to transition into management. He has identified and coached numerous talented technical people to design and find their own path to improve retention and performance.

Herman’s Assignments
Automotive

  • Designed, implemented and transitioned to new service models for new technology services.

  • Governed and assured the transition of a portfolio of projects, including a £350 million global SAP CRM rollout

  • Managed teams of internal and supplier companies to deliver holistic process improvements.

Education

  • Programme managed a major business transformation programme, including ERP and CRM system replacements.

  • Designed a new target operating model to streamline a multi-divisional services and products company.

  • Developed a strategic business case for implementing ServiceNow, involving several divisions of a global company.

Financial Services

  • Designed and planned a technology strategy for a new COO flagship initiative to transform the technology landscape and business processes of a historic and reputable assurance society.

Health Public Sector

  • Delivered a pioneering HR information system project for a foreign Ministry of Health.

  • Repaired broken relationship with sole supplier of bespoke mission-critical system to mitigate major organisational risk.

FMCG

  • Led technical teams in BAU operations, including disaster recovery exercises and major incident management.

  • Facilitated multiple external audits as the lead client liaison.