Quality Policy

The Directors of Sunfish Online are committed to the following:

• Establishing measurable quality and business objectives that are consistent with the context and strategic direction of the organisation and address risks and opportunities associated with them.
• Ensure quality objectives help the organisation achieve client requirements by:
  • Providing a high standard of client service across the range of services delivered to our clients
  • Working with a pre-selected group of high-quality suppliers, who can support the internal organisation and the delivery of client services, at the required levels of quality and in a timely manner
• Monitor and measure the effectiveness of its business processes and objectives through management reviews and the internal audit process.
• Proactively seek feedback from clients on how well its services meet their requirements and set objectives for continual improvement;
• Analyse the causes of any complaint or problem, and take appropriate action to prevent recurrence;
• Select and work closely with suppliers who enable the organisation to create and deliver a reliable performance;
• Recruit employees who are client-focused and support them with appropriate training and systems to ensure their competence always meets the organisation’s requirements.
• Provide a work environment that promotes the wellbeing of its employees and encourages positive teamwork.
• Encourage all employees to identify problems and make suggestions to improve all aspects of the organisation’s products/services and business processes.
• Ensure that all employees are aware of the Quality Policy and are committed to the effective implementation of the Quality Management System.
• Ensure that the organisation complies with all necessary regulatory and legal
  requirements.