Kirsty Mackie

Head of Internal Services

Sunfish Online
Industry Focus

  • Medical Services

  • Pharmaceuticals

  • Advanced Manufacturing

  • Food & Beverage

  • Customer-centric Service Environments

Kirsty’s Core Attributes
  • Expert in Quality & Compliance Leadership — Skilled in integrated management systems, audit readiness, and risk management.
  • Operations Management Leader — Proven ability to optimise end‑to‑end processes and lead multifunctional teams.
  • Strategic Business Partner — Provides senior‑level oversight across operations, finance, and corporate functions.
  • Governance & Performance Improvement Focus — Leads initiatives that elevate organisational controls and operational performance.

Meet Kirsty Mackie

Kirsty is a senior operations, quality and compliance leader with extensive experience across medical devices, pharmaceuticals, advanced manufacturing, food & beverage and customer-centric service environments. She specialises in building robust, audit-ready management systems and aligning organisational strategy with operational excellence.

As part of senior leadership teams, Kirsty provides strategic oversight across operational, finance and corporate functions. She has led significant operational and governance initiatives that enhance performance, improve organisational controls and embed resilient, scalable processes across highly regulated and operationally complex environments.

Areas of Expertise
  • Quality & Compliance Leadership — Integrated management systems, audit readiness, supplier assurance, risk management.

  • Operations Management — Leading multifunctional teams, optimising end‑to‑end processes and embedding performance frameworks.

  • Supply Chain & Customer Services — Managing supply chain operations and customer service functions, strengthening processes, controls and service quality.

  • Business Management Systems — Designing and integrating QMS and operational processes that support audit readiness.
  • Strategic Planning & Delivery — Translating organisational vision into OKRs and KPIs, aligning teams to priorities.

  • Finance Management — Overseeing financial governance, planning and performance reporting with finance teams.

Kirsty is recognised for her strategic, structured and systems‑driven approach, her deep understanding of regulated operations, and her ability to translate complexity into clear, practical frameworks that strengthen organisational performance.