Rob Romijn​

Service Transition Lead

Industry Focus
  • FMCG/Retail (SABMiller, Costa Coffee)​
  • Telecoms (Vodafone, Virgin Media O2)​
  • Defence /Aerospace (Leonardo)​
  • IT Managed Services (2e2, Norsk-Data)
Core Attributes
  • Service Design and Architecture​
  • Service/Operational/Business Readiness​
  • End to end ITSM best practice ​
  • Change / Transformation enabler

Meet Rob Romijn

​ITIL® certified with an extensive background in the IT/Telecoms industry. Experienced in a number of disciplines within IT Service Management in delivery, management and leadership positions. Including Service Design, Service Transition and Business Readiness supporting project delivery while protecting and governing change in the support environment. ​

Key Skills
  • Service Design and Service Architecture for new/target operating models.​
  • Service Transition and Business Readiness to ensure smooth hand over to Operations.​
  • Promoting a culture of continuous improvement.​
  • Business communications and leadership during Change / Transformation.​
Rob’s Assignments
  • Leonardo – Service Design & Transition Lead on: Teamcenter Upgrade, Storage as a Service, Integrated Planning, GCAP portfolio​. Service Transition Framework and process improvements: Creation of a Service Transition Engagement process, Development of a Service Transition dashboard and reporting on Jira, Creation of a Service Transition forecasted resource requirements tool​
  • Costa Coffee – Service Design & Transition Lead for IT Transformation Programme. This included the transition of Hosting, Network and Service Desk from a single supplier into a new SIAM operating model using multiple partners and a new ServiceNow tool​
  • Virgin Media – Service Design & Transition Lead on a number of large multi-year programmes including: Online Store – Digital Personalisation, Group BI – CEO Scorecard Automation, Group BI – NPS Reporting, VMB – IPVPN Enhancements.​

  • SABMiller – Harmonizing the Service Transition process and framework, bringing together regional (LatAm, Africa, Europe) Service Transition processes and deliverables and embedding a global process.​ Service Design & Transition Lead on a number of European and Global projects including: New SAP solution and support organisation for SABMiller Brands Europe and Miller Brands UK, Migration from In-Country and Regional Data Centre to a consolidated Global Data Centre.​