Quality Policy

The objective of Sunfish Online Limited is to transform the way businesses use technology and make associated technology focused investment decisions. We support our clients throughout their change journey to ensure successful business outcomes.

To achieve this objective, we maintain an effective and efficient Quality Management System aligned with the requirements of ISO 9001:2015.

The Directors are fully committed to upholding the principles of quality, continual improvement and client satisfaction across all areas of the organisation.

We are committed to:

• Establishing measurable quality and business objectives aligned with our strategic direction.

• Ensuring quality objectives directly support the achievement of client requirements.

• Identifying and addressing risks and opportunities that may impact performance.

• Providing a consistently high standard of service across all engagements.

• Proactively seeking client feedback to ensure services meet expectations and identifying opportunities for continual improvement.

• Analysing the root causes of complaints or issues and implementing corrective actions to prevent recurrence.

• Monitoring and measuring the effectiveness of business processes through structured management reviews and internal audits.

• Working with a carefully selected group of high quality suppliers who support internal operations and client delivery at the required level of quality and timeliness.

• Selecting and collaborating with suppliers who enable reliable and high performing service delivery.
• Maintaining strong relationships with partners who share our commitment to quality.

• Recruiting client focused professionals who uphold our standards of excellence.
• Providing appropriate training, tools and systems to ensure ongoing competence.
• Promoting a working environment that supports employee wellbeing and positive teamwork.
• Encouraging employees to identify improvement opportunities across services and internal processes.
• Ensuring all employees understand and actively support the implementation of the Quality Management System.

• Complying with all applicable regulatory and legal requirements.
• Maintaining governance structures that support accountability and operational excellence.

Continual improvement of our Quality Management System is fundamental to the long term success of Sunfish Online Limited. Quality is embedded in daily operations and is the responsibility of every employee.

Approved by the Board of Directors

20 June 2023