Case Study
Apps Management transformation for an FTSE 250 soft drinks manufacturer
Sunfish transformed application support for an FTSE 250 manufacturer, delivering a 25% cost saving, improving service quality and freeing internal teams to focus on higher-value work.
Overview
Our client is an FTSE 250 leading soft drinks manufacturer, with a £1.3bn turnover and approximately 3,000 employees across the UK and Ireland. The management of business-critical systems including SAP, Siebel, Hyperion and BizTalk, had been outsourced to a Tier 1 System Integrator.
The Challenge
The service being provided was underperforming and required internal resource involvement to compensate. As a result, end users did not have a positive experience and confidence in the speed and quality of support was low.
Approach to Solution
Sunfish set out to solve the challenges through three clear objectives:
Implementation
We developed a critical systems support strategy, that accounted for the incumbent service provider and the internal organisational structure. We built a robust business case for change, securing board sign-off given the service's criticality.
Sunfish then ran a full procurement exercise and delivered a structured project management transition to ensure service continuity and a smooth changeover.
Outcome
Through a strategic approach, we delivered annual savings of £300,000, approximately 25 per cent, by optimising operational efficiency and cost effectiveness.
We also redeployed six internal resources to higher priority projects, unlocking workforce potential and driving greater business value.
Service quality improved significantly, creating a more seamless and responsive support experience. Internal stakeholders provided outstanding feedback, recognising the transformation as a major success in both financial impact and service excellence.
Testimonial
“Based on my experience overseeing large-scale technology operations, I would characterise their work as authoritative and pragmatic. They did not simply manage applications; they strengthened governance and reduced risk to restore confidence in a critical part of our technology estate.”
